ALL SALES are FINAL as is, NO REFUNDS, NO RETURNS or exchanges once your product is shipped for the safety of all consumers. You must check this box at checkout acknowledging this Policy or your order can not be processed.
No rain checks on sold out or limited edition sale items.
All products are new, stored in low Humidity warehouse and checked for defects before shipped. If an item arrives damaged, we will assist in filing a claim with the USPS, UPS, FedEx or freight company ONLY if you as customer purchased insurance on your order. If a shipment via truck is damaged or missing, you must document it on the bill of lading or you will not be able to file a claim.
Order Cancellation Policy
Our customers can cancel their orders at anytime without cancelation fees until the item is considered packed and shipped and via www.onlinefireworks.com discretion.
Once an item is packed and shipped, at times it can be recalled via UPS intercept which has an associated fee from UPS of at least $15.00, there is also a 25% restocking fee (based on total order total including, SH and tax) on any package.
Coupons and Promotional Codes Policy
What is a coupon or promotional code?
A coupon or promotional code discounts the price on either a single item or an entire purchase. The discount may be offered as a percentage or dollar amount.
How do I get a coupon or promotional code?
Coupons and promotional codes are available through the www.Onlinefireworks.com newsletter and other promotional offers. Signup for our free newsletter.
How do I use a coupon?
Follow the coupon link located in the Onlinefireworks.com newsletter or on affiliate websites. The discount associated with the coupon will display either in the Shopping Cart or the Billing & Shipping section of checkout. If the discount is not displayed then the coupon did not apply.
How do I use a promotional code?
To enter your promotional code, add your item(s) to the cart and check the “I have a Gift Card or Promotional Code” box located at the bottom of your shopping cart. Enter the promotional code and click the “Secure Checkout” button.
If the promotion code is valid, you will proceed to checkout. If the code is invalid, an error message will display. Promotional code discounts will display in the Billing & Shipping section of checkout.
Why isn't my coupon working?
- Only one discount can be applied to each order unless indicated
- Only one coupon may be used per household.
- Shipping coupons may apply to the lower 48 states only.
- Your coupon may have expired.
- Coupons can be tied to a specific product or exclude specific products.
- Coupons may require a minimum purchase or impose a maximum savings.
- Coupons do not apply toward purchases for Gift Cards.
- Coupons do not apply to items within certain categories unless specifically stated.
- If you feel the discount you wish to use is not covered by these exceptions and should still apply to your order, please contact customer service.
*Coupons are for use only on the current order. Once an order has been submitted, a coupon can no longer be applied to that order. Pricing, specifications, availability and terms of offers may change without notice. Qualifying totals and maximum savings are calculated before taxes, fees, shipping and handling. www.Onlinefireworks.com cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors.